835bd Privacy Policy — How We Protect Your Personal Data

1. Introduction

835bd ("835bd", "we", "us", "our") operates the online betting and casino platform at https://835bd.io (the "Platform"). This Privacy Policy describes how 835bd collects, processes, stores, and protects the personal information of players and visitors based primarily in Bangladesh. It also explains your rights in relation to that information and how to exercise them.

By registering an account on the Platform or by continuing to use 835bd after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this policy, you should discontinue use of the Platform and close your account.

This Privacy Policy should be read alongside the 835bd Terms & Conditions, which govern the overall contractual relationship between you and 835bd.

2. Data Controller

835bd is the data controller responsible for the personal information collected through the Platform. As data controller, 835bd determines the purposes for which your personal data is processed and the means by which that processing is carried out. For all data-related enquiries, including access requests and deletion requests, the primary point of contact is:

• Email: [email protected]
• Response time: Within 10 working days of receipt of your request

3. Data We Collect

835bd collects personal data across several categories. The table below summarises the main data types, the context in which they are collected, and the primary purpose for which they are used.

4. How We Collect Your Data

835bd collects your personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit, contacting support, or completing a responsible gaming self-assessment.
• Automated technologies: Technical and usage data collected automatically as you interact with the Platform, including through cookies, session logs, and server-side analytics tools.
• Third-party providers: Identity verification agencies used for KYC checks; payment processors such as bKash, Nagad, Rocket, and Upay who confirm transaction status; fraud detection services; and game data providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) who report game session outcomes.
• Publicly available sources: In limited circumstances related to fraud investigation, 835bd may cross-reference publicly available information to verify the identity or circumstances of a player.

5. How We Use Your Data

835bd uses the personal data it collects for the following purposes:

• To create, maintain, and operate your 835bd player account.
• To verify your identity and age (21+) as required prior to account activation and prior to processing withdrawals.
• To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activity on the Platform.
• To operate the 835bd responsible gaming programme, including monitoring for indicators of problem gambling and enforcing self-exclusion restrictions.
• To communicate with you regarding your account, transactions, security alerts, and changes to our terms and policies.
• To send promotional communications, including bonus offers and tournament invitations, where you have provided consent.
• To improve the Platform, personalise your experience, and develop new features based on aggregated usage patterns.
• To comply with anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from relevant authorities.
• To resolve disputes, enforce the Terms & Conditions, and respond to legal claims.

6. Legal Basis for Processing

835bd processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 835bd — including account operation, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal obligations, including KYC identity verification and AML record-keeping.
• Legitimate interests: Processing carried out for 835bd's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and product improvement — where those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, carried out only where you have given clear, informed, and freely given consent. You may withdraw consent at any time.

7. Sharing Your Data

835bd does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners require transaction data to execute payments. They operate as independent data controllers under their own privacy policies.
• KYC and identity verification providers: Third-party services engaged to verify NID documents, passports, and proof of address as part of the KYC process.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other certified game studios receive session data necessary to operate their games. They do not receive your full identity profile.
• Fraud prevention and AML services: Specialist providers that assist 835bd in detecting and preventing fraudulent transactions and money laundering activity.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful governmental instruction, 835bd may disclose personal data to relevant authorities in Bangladesh or other applicable jurisdictions.
• Business successors: In the event of a merger, acquisition, or sale of the 835bd business or its assets, personal data held by 835bd may be transferred to the successor entity, subject to equivalent privacy protections.

8. International Transfers

In some cases, the third-party service providers engaged by 835bd may process or store personal data outside Bangladesh. Where such transfers occur, 835bd takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses and encryption standards consistent with industry best practice. If you have questions about specific international transfer arrangements, contact [email protected].

9. Cookies & Tracking Technologies

835bd uses cookies and similar tracking technologies on the Platform to support core functionality and to improve your experience. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core features.
• Performance cookies: Collect anonymised data on how visitors use the Platform — which pages are visited most, where errors occur, and how long sessions last. This data is used to improve Platform reliability and speed.
• Functional cookies: Remember your preferences such as language settings, game history display, and deposit method defaults so you do not need to re-enter these on each visit.
• Analytics cookies: Used to understand aggregate usage patterns across the Platform. These cookies help 835bd develop new features and identify areas for improvement. Analytical data is reviewed in aggregated, non-personally identifiable form wherever possible.

You may configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging in or using core Platform features. 835bd does not use advertising network cookies or retargeting pixels to serve 835bd advertisements on third-party websites.

10. Data Retention

835bd retains your personal data for the following periods:

• Active accounts: Personal and financial data is retained for as long as your account remains active and for a minimum period of five (5) years after your account is closed, in compliance with AML record-keeping obligations.
• KYC documentation: Identity and age verification documents are retained for five (5) years after account closure or the completion of the relevant KYC process, whichever is later.
• Transaction records: Deposit, withdrawal, and bet history records are retained for five (5) years from the date of each transaction.
• Support communications: Chat and email correspondence is retained for two (2) years from the date of each interaction, unless the communication relates to a formal dispute in which case it is retained for the duration of the dispute resolution process plus two (2) years.
• Marketing data: Marketing preference records and consent logs are retained for three (3) years from the date of last interaction, or until you withdraw consent, whichever occurs first.

Once the relevant retention period expires, personal data is securely deleted or anonymised such that it can no longer be associated with any individual.

11. Your Data Rights

As a player on 835bd, you have the following rights in relation to your personal data. To exercise any of these rights, submit a request in writing to [email protected] with your registered account username and a description of your request.

• Right of access: You may request a copy of the personal data 835bd holds about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For most account fields, you can update information directly from your account profile page.
• Right to erasure: In certain circumstances — where data is no longer needed for the purpose for which it was collected and no legal retention obligation applies — you may request deletion of your personal data.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances, for example while the accuracy of data is disputed.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to processing based on legitimate interests. 835bd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

835bd aims to respond to all data rights requests within ten (10) working days of receipt. We may need to verify your identity before processing a request.

12. Security Measures

835bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 835bd platform.
• Encryption of sensitive data fields (including payment identifiers) at rest within 835bd databases.
• Role-based access controls ensuring that 835bd staff can access personal data only to the extent required for their specific role.
• Multi-factor authentication requirements for all 835bd internal systems that process personal data.
• Regular penetration testing and third-party security audits.
• Incident response procedures with defined notification timelines in the event of a data breach affecting player data.

While 835bd takes security seriously and applies industry-standard protections, no online platform can guarantee complete security against all threats. You are responsible for maintaining the security of your own 835bd login credentials.

13. Minors

The 835bd Platform is strictly intended for adults aged 21 and above. 835bd does not knowingly collect personal data from any person under the age of 21. If 835bd becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be permanently closed. If you believe that a minor has registered on 835bd, please notify [email protected] immediately.

14. Third-Party Links

The 835bd Platform does not contain links to external third-party websites. In the unlikely event that any affiliated content or embedded feature directs you to a third-party site, please note that those sites operate under their own privacy policies, for which 835bd accepts no responsibility. 835bd encourages you to review the privacy policy of any external service before providing personal information to it.

15. Changes to This Policy

835bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. When material changes are made, 835bd will notify registered players via email to their registered address, or by a prominent notice on the Platform, at least seven (7) days before the changes take effect. The updated policy will be published at https://835bd.io/privacy-policy with a revised effective date. Continued use of the Platform after the effective date constitutes acceptance of the updated policy.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 835bd holds about you, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• WhatsApp: +880 1700-835835
• Response target: All privacy-related requests acknowledged within 24 hours; resolved within 10 working days

All data rights requests must include your registered account username and sufficient information to identify you and describe your request. 835bd may need to verify your identity before actioning certain requests as a security measure to protect your data.